We do our best to calculate accurate shipping costs at checkout time, but due to the nature of our business the actual shipping charges may differ from those quoted when you place your order. You will be charged for actual shipping costs incurred.
Returns & Refunds
We know you'll love our signs, but if for some reason you wish to return an item to us please contact our support department via the ‘Support’ widget on our homepage or Contact Us page. We'll do everything we can to resolve your issue as soon as possible. For custom products we cannot accept returns for issues with the design so please make sure your proofs are correct before approving them. If you have issues with a product failure or are unhappy with a products construction or functionality we'll be happy to accept the item return and offer a full refund of the amount you paid for the product excluding shipping costs provided you have contacted us within (21) days of receipt. Shipping costs for returns are the Purchaser's responsibility.
All of our signs carry a 1 year warranty for parts and labor. The warranty period starts from the day your finished sign is delivered to the ship to address on your order. We stand behind our products and want you to be happy with them.
If there is an issue with your sign during this 1 year period, depending on the nature of the failure, we can often ship you replacement components that can be easily swapped out on site. If your sign needs to be returned to us for warrenty work within the first 30 days we will cover shipping both ways. If after 30 days from the delivery date you will be responsible for shipping the sign back to us, and we will cover the return trip shipping charges.
If you experience a failure after this one year period just reach out via phone or email. After one year, depending on the nature of failure and at our sole discretion, we’ll often send replacement parts at no cost or perform service work at no cost provided you pay applicable shipping expenses.
Retain your shipping crate/box and packing materials for at least 30 days after installation of your sign. If you should need to return the sign to us, locating appropriate packing material will be difficult. Because of dimensional weight pricing used by the shipping carriers for large packages the cost to ship a replacement box is often as much as shipping the entire sign. Should you require a replacement box, you will be responsible for these costs.